Subscriptions,
billing & support.

Manage your App Store subscription through Apple. Deleting PhotoVinci or deleting your PhotoVinci account does not cancel it. Follow these steps to stop renewal:

1. Open Settings on your iPhone.
2. Tap your name at the top, then tap Subscriptions.
3. Select PhotoVinci.
4. Tap Cancel Subscription and follow the confirmation prompts. You may need to scroll down to find the button.

Manage Apple subscriptions · Apple’s cancellation guide

If your offer includes a free trial, cancel it through iPhone Settings → your name → Subscriptions → PhotoVinci. Apple advises canceling at least 24 hours before the trial ends. Check the trial end date and renewal price in Apple’s subscription screen. Removing the app or deleting your account does not stop renewal.

Review or cancel your trial

Check the Apple Account shown on your purchase receipt and use that account to manage the subscription. If Apple shows an expiration date and no Cancel button, it is already canceled. If you still cannot find it, contact Apple Support for help with billing.

Find or check a subscription

Cancellation stops future automatic renewal. Your remaining access and expiration date are shown in Apple’s subscription settings; check them before confirming, especially for a trial. Cancellation does not delete your photos or your account, and does not automatically refund a previous charge. If you want a refund, submit a separate request to Apple.

Apple handles App Store refunds and decides whether a purchase is eligible. To submit a request:

1. Open reportaproblem.apple.com and sign in with the Apple Account used for the purchase.
2. Choose Request a refund from the I’d like to menu.
3. Select a reason, choose Next, select the PhotoVinci purchase, then submit your request.

Request a refund from Apple · Apple’s refund guide

In PhotoVinci Settings, tap Restore Purchase while signed in to the Apple Account used for the original purchase. You can also restore from the subscription screen. Restoring checks your existing purchases and does not start a new subscription. If your access is still missing, contact support with your app version, the product, the purchase date and any error shown. Never send your Apple Account password or full payment details.

Each plan includes a number of credits per billing period, shown on the subscription screen before you buy. Credits are spent per generated photo, and the app shows the cost before you start; credits for photos that fail to generate are returned. Subscription credits reset at the start of each period. Credit packs are separate purchases, offered to subscribers, and the credits you buy never expire. Buying credits does not by itself start a subscription.

Open PhotoVinci Settings → Delete account and confirm. This permanently deletes your account, your profiles and photos, and every image created from them. It cannot be undone. Uninstalling the app does not delete your account, and deleting your account does not cancel your Apple subscription — cancel it separately through Apple. Contact support if you need help with a privacy request.

Read the privacy policy

Check that notifications are allowed for PhotoVinci in iPhone Settings → Notifications → PhotoVinci, and check your Focus settings. PhotoVinci asks for permission when you create your first photo; if you declined then, you can turn notifications on in iPhone Settings at any time. Finished photos are always saved in the app, with or without a notification.